Privacy Policy
Last updated: December 2024
Introduction
Long OS Inc. ("Long OS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC installation management platform.
Information We Collect
Information You Provide
- Account information (name, email, company, phone number)
- Job and project data you enter into the platform
- Customer and builder information
- Payment and billing information
- Communications with our support team
Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar technologies
How We Use Your Information
- Provide and maintain our platform
- Process your jobs, work orders, and transactions
- Integrate with builder portals and accounting software
- Send you updates and notifications
- Improve our services and develop new features
- Provide customer support
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist in operating our platform
- Builder portals and accounting software (with your authorization)
- Legal authorities when required by law
- Business partners with your consent
Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- Secure data centers
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@longos.com
Address: Long OS Inc., Austin, Texas